The above doubt has been raised in the Parliament, the concerned minister replied that there is no difference to offer ticket amount between through Passenger Reservation System (PRS) and IRCTC website…
“Fare for tickets purchased from the Passenger Reservation System (PRS) counters and for tickets booked on-line through the Indian Railway Catering and Tourism Corporation (IRCTC) website is uniform. However, an additional service charge is levied by IRCTC and the relevant Payment Gateway charges are collected by the banks/payment gateway service providers on the tickets booked on-line through the IRCTC website.
A nominal service charge of Rs.10/- per PNR for e-ticket issued for Sleeper & reserved Second Sitting (2S) and Rs.20/- per PNR for e-tickets in other classes is charged.
The service charge realized is used to meet administrative cost, maintenance cost of IT hardware & software, technical manpower costs of service providers, recurring expenditure like rent, electricity charges, internet bandwidth charges, etc.