IRCTC announced that the complaints relates to the charges collected by service staff of mobile or static units of licensee or departmental from passengers for any food or beverages items over and above approved rate or printed MRP prescribed/fixed by IRCTC / Railway Board, may sent through SMS or Toll Free numbers.
National Toll Free Number
Toll Free No. 1800-111-139
This facility has been launched for swift redressal of complaints & suggestions conveyed by passengers on phone. Passengers can call this no. from train as well without any charges & register their grievance/suggestion at complaint cells of Zonal control offices which are 24 x 7operational.
Complaints through SMS
In order to facilitate another option of lodging complaint/suggestion by passenger, facility of
receipt of complaint through SMS on 9711111139.
Control Offices – 24 X 7 Operation
Zonal Control Offices nos. & Central Control no. are as under:-
Control Office at New Delhi: 011-23221147
Control Office at Mumbai: 022-22618067
Control Office at Kolkata: 033-26601743
Control Office at Chennai: 044-25353341
Control Office at Secunderabad: 040-27716145
Central Control: 011-23345300