The below information was tabled in Parliament by the Minister of Railways on 29th August, 2013 against the question about the corruption in IRCTC.
The details of complaints received related to corruption in IRCTC during last three years are as under:
Year No. of Complaints received
(till 22 August)
All the complaints received are examined and action taken against delinquent officials under disciplinary rules. In case of licensees suitable fines have been imposed.
Preventive surprise checks are being carried out on a regular basis in the premises of the ticketing agents, kitchens and trains and immediate corrective action is taken. System improvement is also undertaken to curb recurrence of similar irregularities.