Designated Grievance Officers mandated to hear public grievances on every Wednesday in all Central Government Departments: DARPG
New Delhi: Grievance Officers have been designated in all central government departments to deal with public complaints, Union minister Jitendra Singh said today.
They have been mandated to hear citizens’ grievances every Wednesday, he said.
As per the guidelines issued by the Department of Administrative Reforms and Public Grievances, each ministry, department, public sector undertaking and autonomous organisation is required to designate a full-time Grievance Officer as Director of Public Grievances.
“The Director of Public Grievances shall be actively involved in the process of dealing with grievances. Every Wednesday of the week has been earmarked for the Director of Public Grievances for hearing grievances of citizens,” said Singh, the Minister of State in the Prime Minister’s Office, in a written reply to Lok Sabha.
As per norms, a grievance is required to be redressed within two months. In case it is not possible, an interim reply stating the reasons for delay has to be provided.
The names of the Directors of Public Grievances for various ministries are available on www.pgportal.gov.in.